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Cancellation Policy
At Sportavix, we understand that you may need to make changes or cancel your order. Please review our cancellation policy below.
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Order Cancellation Window
You may request to cancel your order within 6 hours of placing it.
After this period, your order may already be in production and cannot be canceled.
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Made-to-Order Policy
All of our products are made-to-order. This means production begins shortly after your order is placed.
Because of this, we cannot guarantee that cancellation requests will be accepted once processing has started.
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How to Request a Cancellation
To request a cancellation, please contact us as soon as possible at support@sportavix.com with:
Your order number
The reason for cancellation
Our team will review your request and confirm whether your order can still be canceled.
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Orders Already in Production
If your order has already entered production, it cannot be canceled.
In this case, please refer to our Refund Policy for eligibility.
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Refunds for Canceled Orders
If your cancellation request is approved:
A full refund will be issued to your original payment method
Processing time: 5–10 business days
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Important Notes
Cancellation requests are time-sensitive and not guaranteed
We are not responsible for delays in requests due to incorrect or missing order information
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If you have any questions, please contact us at support@sportavix.com.