Q: How long does it take to receive my order?  
A: Each item is made-to-order. Processing takes 3–6 business days, and delivery typically takes 7–12 business days (US & EU) or 7–16 business days (International).

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Q: Can I cancel or change my order?  
A: You can request changes or cancellation within 6 hours of placing your order. After that, your order may already be in production and cannot be modified.

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Q: Do you accept returns or exchanges?  
A: Since our products are made-to-order, we only accept returns or replacements for defective or incorrect items.

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Q: What if I receive a damaged or wrong item?  
A: Please contact us within 7 days of delivery with your order number and photos. We’ll make it right with a replacement or refund.

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Q: Will I receive tracking information?  
A: Yes! Once your order ships, you’ll receive a tracking number via email. Please allow 1–3 business days for tracking updates.

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Q: Will I need to pay customs fees or additional charges?  
A: No. All applicable taxes and duties are included in your order total — no extra fees upon delivery.

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Q: What size should I choose?  
A: Please refer to our size chart before ordering. If you're unsure, we recommend sizing up for a more comfortable fit.

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Q: What payment methods do you accept?  
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal.

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Q: When will my card be charged?  
A: Your payment will be charged immediately after your order is successfully placed.

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Q: Is my payment information secure?  
A: Yes. All transactions are secured and encrypted using industry-standard SSL technology.